Privacy Policy

Container Market SA (“Container Market SA”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it, and the rights you have under South African privacy law, including the Protection of Personal Information Act, 2013 (POPIA).

This policy applies to personal information collected through our website, email, phone/WhatsApp communications, enquiry forms, and any sales, delivery, and customer support interactions.

1) Who We Are

Container Market SA supplies practical container and portable solutions, including shipping containers (General Purpose and Hi Cube), portable buildings, portable homes, shipping container homes, expandable container homes, bathrooms and toilets for remote locations, container frames, domes, deck pods, and DIY/flat-pack units.

Responsible party (POPIA): Container Market SA
Email: [insert email]
Phone/WhatsApp: [insert number]
Address: [insert address]

2) Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Identity and contact details: full name, company name, ID number (only where legally required), email address, phone number, WhatsApp number.
Delivery and location details: delivery address, GPS/location pins, site access notes, contact person on site.
Order and enquiry details: product interests (e.g., containers, portable buildings, container homes), unit size/condition preferences, quotes, invoices, purchase history, delivery instructions.
Payment-related information: proof of payment, bank confirmation details, payment references (we do not require or store card details unless a specific payment method is added in the future and handled through secure providers).
Communications: emails, call notes, WhatsApp messages, and support requests.
Technical and usage data (website): IP address, device information, browser type, pages viewed, and approximate location (depending on your device/browser settings).
Marketing preferences: your opt-in/opt-out choices for receiving updates.

We only collect information that is relevant and necessary for business operations and customer service.

3) How We Collect Personal Information

We may collect personal information when you:

submit an enquiry on our website or via email/WhatsApp,
request a quote,
place an order or schedule delivery,
communicate with us for support,
visit or browse our website (via cookies or similar technologies, where used),
engage with our advertising or marketing campaigns (where applicable).

4) Why We Use Your Personal Information (Purpose)

We process personal information for legitimate business purposes, including:

To respond to enquiries and provide quotes tailored to your requirements.
To process orders, invoices, and payments (including matching proof of payment to invoices).
To arrange delivery and logistics for containers and portable units, including coordination with drivers/carriers.
To provide customer service and after-sales support, including handling complaints and returns where applicable.
To improve our products and services, including better guidance on unit sizing, condition, and use cases.
To send important service messages, such as delivery updates, changes to schedules, or policy updates.
To send marketing communications only where permitted by law and/or where you have opted in (and you may opt out at any time).
To comply with legal obligations, prevent fraud, and enforce our terms.

5) Lawful Basis for Processing (POPIA)

We process personal information based on one or more lawful grounds recognised under POPIA, including:

your consent (where required, e.g., certain marketing),
processing necessary to enter into or perform a contract with you (e.g., sale and delivery),
compliance with legal obligations,
our legitimate interests (e.g., customer service, fraud prevention, business operations), balanced against your rights.

6) Sharing Your Personal Information

We do not sell your personal information.

We may share personal information only when necessary, including with:

Delivery and logistics providers (e.g., transporters, drivers, crane/HIAB operators) to complete delivery.
Suppliers or service partners involved in fulfilling specific requirements (e.g., components, fit-outs), where applicable.
Professional advisers (e.g., accountants, auditors, legal advisers) where required.
Regulators, law enforcement, or courts if required by law or to protect our rights.
Technology providers that support our website, email, data storage, and analytics (subject to appropriate safeguards).

We only share what is necessary for the specific purpose and expect recipients to handle data responsibly.

7) Cross-Border Transfers

If we use service providers or cloud storage with servers located outside South Africa, your personal information may be processed in other countries. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place as required by POPIA.

8) Data Security

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures may include access controls, secure storage, and limiting internal access to authorised personnel only.

No system is completely secure. You share information with us at your own risk, but we work to protect it responsibly.

9) Data Retention (How Long We Keep Information)

We keep personal information only as long as necessary for:

delivering products and providing support,
maintaining business records (quotes, invoices, delivery documentation),
legal, accounting, or tax compliance,
resolving disputes and enforcing agreements.

When information is no longer needed, we will securely delete or de-identify it where reasonably possible.

10) Cookies and Website Tracking (If Applicable)

Our website may use cookies or similar technologies to:

improve website performance and user experience,
understand how visitors use our website,
support marketing or analytics (where enabled).

You can usually control cookies through your browser settings. Disabling cookies may affect website functionality.

If you run Google services (e.g., Google Analytics, Google Ads), you should ensure your cookie banner/consent settings match your website configuration.

11) Direct Marketing

We may send marketing communications (such as promotions or product updates) where allowed by law.

You can opt out at any time by:

clicking “unsubscribe” (if available), or
replying “STOP” on WhatsApp/SMS (if used), or
contacting us directly.

Opting out of marketing does not stop service messages related to orders, deliveries, or important account communications.

12) Your Rights (POPIA)

Subject to POPIA and certain limitations, you may have the right to:

request confirmation of whether we hold your personal information,
request access to your personal information,
request correction or updating of your information,
request deletion of information where appropriate,
object to certain processing (including direct marketing),
withdraw consent where processing is based on consent,
lodge a complaint with the Information Regulator.

To exercise your rights, contact us using the details below. We may need to verify your identity before processing requests.

13) Children’s Privacy

Our products and services are not directed at children. We do not knowingly collect personal information from children.

14) Changes to This Privacy Policy

We may update this policy from time to time to reflect operational, legal, or regulatory changes. The latest version will be posted on our website with an updated effective date.

15) Contact Us (Privacy Requests)

For privacy questions, access requests, or complaints:

Email: sales@containermarket-sa.co.za
Phone: +27 631427951
WhatsApp: +27 631427951