Container Market SA (“we”, “us”, “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, contact us, request a quote, place an order, or use our services in South Africa.

Who We Are

This policy applies to Container Market SA and its related customer communication channels, including our website, email, telephone, messaging platforms, and social media pages.

What Information We Collect

We may collect personal information such as: – Name and surname – Company name and role/title – Email address and phone number – Delivery address and site access notes – Billing details required for invoicing and payment processing – Product requirements and preferences (e.g., size, grade, modifications) – Communications with us (emails, messages, call notes) – Website usage data (e.g., pages visited, approximate location based on IP address, device/browser information)

How We Collect Information

We may collect information when you: – Submit a form on our website (contact, quote, enquiry) – Call, email, or message our team – Place an order, request delivery, or request modifications – Subscribe to updates (where offered) – Browse our website (via cookies or similar technologies)

How We Use Your Information

We use personal information to: – Respond to enquiries and provide quotations – Process orders, payments, delivery scheduling, and invoicing – Confirm logistics, access requirements, and placement instructions – Provide customer support and after sales service – Improve our website, products, and services – Send service related communications (e.g., order confirmations and delivery updates) – Send marketing communications where you have opted in, or where permitted by law

Legal Basis and POPIA Compliance

Where applicable, we process personal information in accordance with South African privacy principles and the Protection of Personal Information Act, 2013 (“POPIA”). Processing is generally based on one or more of the following: your consent, the need to perform a contract with you, compliance with a legal obligation, or our legitimate business interests (such as responding to enquiries and improving service).

Cookies and Analytics

Our website may use cookies and similar technologies to help the site function properly and to understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some website features.

Sharing Your Information

We may share personal information only where necessary to operate our business, including with: – Transport and logistics providers (to complete deliveries and collections) – Payment processors and banking partners (to process payments) – Professional advisers (such as accountants, auditors, and insurers) – IT, website hosting, and email service providers (to operate our systems) – Regulators, law enforcement, or courts (where legally required) We do not sell personal information.

International Processing

Some service providers (such as hosting, email, and analytics platforms) may process information outside South Africa. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

Data Security

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep personal information only for as long as necessary for the purposes set out in this policy, including operational needs, legal requirements, dispute resolution, and record keeping. Where practical, information is deleted, anonymised, or securely destroyed when no longer required.

Your Rights

You may request to: – Access the personal information we hold about you – Correct or update inaccurate information – Withdraw consent for marketing communications – Request deletion of certain information where appropriate To help protect your information, we may need to verify your identity before processing requests.

Marketing Preferences

If you receive marketing communications from us, you can opt out at any time by using the unsubscribe option (where provided) or by contacting us directly.

Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices, content, or security of those sites. Please review their policies separately.

Children’s Privacy

Our products and services are intended for adults and businesses. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us so we can address it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated effective date.

Contact Us

To ask questions or submit a privacy request, contact Container Market SA using the contact details on our website. Please include your name, preferred contact method, and a brief description of your request.